Refunds and cancellation
This English translation is provided for convenience; in case of any discrepancy, the Portuguese version prevails.
Version 1.9 · effective from 12/11/2026
- 7-day guarantee: on your first purchase, if you don't like it, we refund 100%. No questions asked.
- Canceling is simple: one click in "My account". You keep access until the end of the paid period.
- After 7 days, renewals and unused periods are not refunded.
- Accounts suspended for abuse (sharing, data extraction) are not refunded.
The summary helps, but the full text below is what applies.
1. 7-day guarantee
On your first purchase of a paid plan (monthly, quarterly or yearly), you can request a full refund within 7 calendar days of payment, for any reason. This guarantee corresponds to the right of withdrawal under art. 49 of Brazil's Consumer Protection Code and also applies to non-consumers.
How to request: in the app, with the "Help" button ("Talk to the team" option), or by email to contato@soldtrack.io, from your account address, with the subject "Refund". We do not ask for a reason. The request can also be made to Link (Stripe) support, which processes the sale; the same rules apply in that case.
Timing: we confirm the request within 2 business days and the refund goes back to the same payment method (for Pix, to the original account). When it appears on your statement depends on your card issuer (usually 5 to 10 business days, possibly on the next statement). Taxes or conversion fees charged by your bank follow your bank's own rules.
After the refund, access to paid features ends immediately and the account goes back to the free plan.
2. Cancellation
- You can cancel automatic renewal at any time, with no penalty, in "My account" or by email.
- Cancellation applies to the next cycle: you keep access until the end of the period already paid.
- To avoid a new charge, cancel before the renewal date shown in your account.
3. After 7 days
Once the guarantee period has passed, there is no refund for:
- automatic renewals (monthly, quarterly or yearly) — we send an email reminder a few days before each renewal;
- unused periods after a cancellation;
- price differences when changing plans (upgrades are charged pro rata; downgrades apply from the next cycle).
Exceptions: duplicate charges or charges made in error by us, or prolonged unavailability of the service for which we are responsible, are always refunded.
4. Abusive use
The guarantee exists for people who try SoldTrack in good faith. There is no refund when an account is suspended or closed for breach of the Terms of use (for example, sharing access or bulk data extraction). We may also refuse a new subscription from someone who has already used the guarantee, to prevent repeated use of the guarantee as a form of free access.
5. Card disputes (chargebacks)
If you have any problem with a charge, talk to us first at contato@soldtrack.io: we solve it faster than a bank dispute. In case of a dispute, access may be suspended while the case is reviewed.