Terms of use

This English translation is provided for convenience; in case of any discrepancy, the Portuguese version prevails.

Version 1.9 · effective from 12/11/2026

1. Who we are and acceptance

SoldTrack (soldtrack.io and app.soldtrack.io) is operated by Plancherel Solutions, a sole proprietorship based in Savigny (Vaud), Switzerland, registered under UID CHE-379.895.072 ("SoldTrack", "we"). Contact: contato@soldtrack.io.

By creating an account or using SoldTrack, you confirm that you have read and accepted these Terms, the Refund and cancellation policy, a Privacy policy e a Cookie policy. If you do not agree, do not use the service. You must be at least 18 years old or have full legal capacity.

2. What SoldTrack is

SoldTrack is an online market research tool that organizes publicly available information about TikTok Shop Brazil products, shops and trends: rankings, estimated sales history, growth, public videos promoting products, buyer review summaries, favorites and alerts.

Nature of the data. The figures shown (sales, estimated revenue, growth, prices) are collected from public sources and third-party data providers, and may contain delays, gaps or errors. "Estimated revenue" is an approximate calculation (total sales × current price) and does not match any shop's actual turnover. The data supports decisions and does not replace your own analysis.

No link with TikTok. SoldTrack is not affiliated with, sponsored, endorsed or approved by TikTok or ByteDance. "TikTok" and "TikTok Shop" are trademarks of their respective owners, mentioned only to identify the platform analyzed.

3. Account and access

• Access is by a link sent to your email, by your Google account, or by a password if you create one. You are responsible for keeping your mailbox, your Google account and your password secure.
• Each account is individual and may only be used by one person. Sharing access is forbidden, including through cost-splitting, group buying, remote browsers or any form of simultaneous use by several people. Teams must subscribe to the appropriate plan.
• You must provide a valid email and keep it up to date.

4. Plans, payment and renewal

• SoldTrack offers a limited free plan and paid plans (for example Starter, Pro and Agency), with the features and limits described on the pricing page at the time of purchase.
• Prices are shown in Brazilian reais (BRL), taxes included. We accept cards and Pix.
• Who processes the sale: purchases are processed by Stripe through Link (link.com), which acts as the official reseller (merchant of record) of SoldTrack: it charges the payment, collects the applicable taxes and sends the receipt. You can also view your orders and subscription at link.com. On your card statement, the charge appears as LINK.COM* SOLDTRACK. We do not store your card details.
• As this is an international purchase, your card issuer may charge taxes (such as IOF in Brazil) or conversion fees, which SoldTrack does not control or receive.
• Automatic renewal: subscriptions renew automatically at the end of each period (monthly, quarterly or yearly) at the current price, until you cancel.
• Price changes: we may change prices. We will notify you by email at least 30 days before any increase applied to your subscription.
• If a payment fails, access to paid features may be suspended until it is settled.

5. Cancellation and refunds

You can cancel at any time in "My account", with no penalty. Access continues until the end of the period already paid. The refund rules, including the 7-day guarantee, are in the Refund and cancellation policy, which is part of these Terms.

6. Permitted and prohibited use

You may use SoldTrack for your own research and professional activity. It is forbidden to:

• access the service through scripts, bots, crawlers, scrapers, automated browsers or AI agents, or extract, copy or download data in bulk;
• resell, sublicense, redistribute or systematically publish SoldTrack data, or use it to build a competing product or database, or to train artificial intelligence models;
• get around plan limits, quotas or security measures (for example by creating several accounts or rotating emails, IPs or devices);
• try to break into, overload or test the vulnerability of the service without prior written permission;
• use the service for any illegal activity or one that infringes third-party rights.

You may occasionally quote SoldTrack information (for example in a video or post), as long as you credit "SoldTrack" as the source and do not reproduce full rankings.

Fair use: all plans are subject to reasonable technical usage limits to protect the stability of the service.

7. Suspension and termination

In case of breach of these Terms (in particular section 6), we may, proportionately and, where possible, with prior notice: limit access, suspend or close the account. In such cases the current period is not refunded, without prejudice to the rights the law grants you. You may also close your account at any time by writing to contato@soldtrack.io.

8. No guarantee of results

SoldTrack is an information tool. We guarantee no sales results, commissions, profit or performance of products, shops or content. Decisions about buying, stock, ad spend or promotion are your sole responsibility. No SoldTrack information constitutes financial, legal or tax advice.

9. Availability

We work to keep the service available and the data updated daily, but interruptions, maintenance, collection delays or changes to data sources beyond our control may occur. We may evolve, change or remove features; if a change significantly reduces an ongoing paid plan, you may cancel and receive a prorated refund for the unused period.

10. Intellectual property

The software, design, SoldTrack brand, logo, texts and organization of the data (rankings, calculations, history) belong to Plancherel Solutions or its licensors. A subscription grants only a personal, non-exclusive and non-transferable right of use for the duration of the plan. Product images and names belong to their respective sellers and are shown for identification only.

Third-party content. Videos, cover images, profiles and reviews belong to their authors. SoldTrack only shows thumbnails, public figures and short excerpts, always linking to the original content on TikTok, for market analysis purposes. Downloading, copying or republishing third-party content from SoldTrack is forbidden. If you are the author of some content and want it removed, write to contato@soldtrack.io: we remove it within 5 business days.

11. Liability

To the maximum extent permitted by applicable law, SoldTrack's total liability for any damage related to the service is limited to the amount you paid in the 12 months before the event. We are not liable for lost profits, lost opportunities or indirect damages arising from the use of the data. These limitations do not apply in case of intent or gross negligence, and do not override rights that your country's consumer protection law grants and that cannot be limited by contract.

12. Personal data

The processing of your personal data is described in the Privacy policy (Brazil's LGPD and Swiss data protection law).

13. Changes to these Terms

We may update these Terms. Significant changes will be communicated by email or in the app at least 30 days in advance; if you do not agree, you may cancel before the effective date. The current version is always on this page.

14. Governing law and jurisdiction

These Terms are governed by Swiss law. If you are a consumer, you remain protected by the mandatory rules of your country of residence — in particular, for residents of Brazil, the Consumer Protection Code, including the right to bring proceedings in the courts of your domicile. Before taking any action, write to contato@soldtrack.io: we reply within 5 business days and always seek an amicable solution. Consumers in Brazil can also use the public platform consumidor.gov.br.

15. Contact

Plancherel Solutions · Savigny (VD), Switzerland · UID CHE-379.895.072 · contato@soldtrack.io